Hi there, and happy new year! Just to let you know that due to ongoing issues caused by recent cyber attack on the UK postal system, I can not send any orders overseas until further notice, so sorry. Lucy x

Shipping, Delivery & Returns

SHIPPING

 

DOMESTIC:

 Orders are sent out by First Class Royal Mail and should arrive within 3-5 days of you placing the order, hopefully sooner! The standard delivery charge for most items is £3.99, some of the tees are cheaper. If you would like Next Day Delivery guaranteed then please contact me for it to be arranged: lucy@lucydodwell.com. 

Please note: due the to strikes, next day delivery might also not arrive the next day! It is likely to arrive much soooner than standard Royal Mail so worth doing if you want your order to arrive as quickly as possible. 

Please accept my sincere apologies for any orders that are delayed and any inconvenience or disappointment caused. 

Tracking numbers are available upon request, please email me: lucy@lucydodwell.com. 

Please note: once the item is shown as delivered it is the customers responsibility to keep it safe. I can't offer refunds to damages or for items that are stolen from door steps once delivered. Please also note that it's your responsibility to get your address right when you place the order. The address label will be exactly as you enter it and I can't acceptance responsiblity for parcels that go missing if the address entered was incorrect.

PLEASE NOTE THAT DUE TO CORONA VIRUS STILL IMPACTING ROYAL MAIL, DELIVERY IS TAKING UP TO THREE WEEKS TO ARRIVE. If your parcel hasn't arrived after this time then please contact me: lucy@lucydodwell.com. If it still hasn't arrived after 30 days, then you will be eligible for a full refund or replacement. 

EUROPE:

Now shipping to the EU!

For order to countries within the EU there is a flat rate of £10.99.

Please note that orders to countries in the EU might be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees can be unpredictable and are your responsibility as the buyer.

 WORLDWIDE:

For international orders outside the EU, there is a flat rate of £18.00.

Unfortunately, tracking information for overseas orders will not be available due to high costs. If you want your international order to be tracked then you can pay the extra £9, please email me: lucy@lucydodwell.com to organise this.

PLEASE REMEMBER: When a package is dispatched internationally (anywhere outside of the UK) it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees can be unpredictable and are your responsibility as the buyer.

Please note that International orders are sometimes taking up to 4 or 5 weeks to arrive due to ongoing delays caused by Covid and Brexit.

THANK YOU. 

 

RETURNS & REFUNDS

If you don't wish to keep the item you purchased, then no problem, just please return the product, unworn and in it's original packaging, within 28 days. The postage back will be the customer's responsibility. The address for returns will be on a little slip inside your parcel. (Please remember to include your name or order number too, as I am processing 100's of orders & returns on a weekly basis and won't automatically remember if you messaged me!)

PLEASE ALLOW UP TO 14 BUSINESS DAYS TO SEE THE MONEY BACK IN YOUR ACCOUNT. Thanks. 

Please note that jewellery is non returnable for hygiene issues. Gift vouchers are also non returnable. 

Please also note that I can not offer refunds to items that look like they have been damaged whilst opening, like slashes and scissor tip holes (I have many people requesting these!). 

I really hope that your order arrives safely, but in the event of any products being faulty or incorrect, please contact me at: lucy@lucydodwell.com with a photograph of the problem and let me know if you would like to be refunded or sent a replacement (free or charge). 

EXCHANGES

At present I can't do exchanges (unless the item is faulty). You will be refunded in total if you return your item, then if you would like another size, please could you order again from my site.

The cost of the return will be your responsibility. Please get proof of posting as if the parcel goes missing then you will be required to cover the costs of the product. 

Thank you, Lucy x