Delivery & Returns
PLEASE NOTE THAT DUE TO CORONA VIRUS DELIVERY IS TAKING UP TO THREE WEEKS TO ARRIVE. If your parcel hasn't arrived after this time then please contact me: firstname.lastname@example.org.
Delivery rates are calculated by weight. Hoodies, joggers & sweats etc are around £3.99 and larger orders are more. International shipping is £12.
In normal (non Covid times), I try to send out orders as quickly as I can, and they should arrive within 3 - 5 working days. Although during busy periods there may be a longer wait of 1-3 weeks as my small business is just me! :-)
If you don't wish to keep the item you purchased, then no problem, just please return the product, unworn and in it's original packaging, within 28 days. The address for returns will be on a little slip inside your parcel. Please remember to include your name or order number too, as I am processing 100's of orders & returns on a weekly basis and won't automatically remember if you messaged me! Thanks.
I really hope that your order arrives safely, but in the event of any products being faulty or incorrect, please contact me at: email@example.com with a photograph of the problem and let me know if you would like to be refunded or sent a replacement (free or charge).
PLEASE NOTE that at present I can't do exchanges. You will be refunded in total if you return your item, then if you would like another size, please could you order again from my site.
The cost of the return will be your responsibility. Please get proof of posting as if the parcel goes missing then you will be required to cover the costs of the product.
Please note that all jewellery and face masks can not be returned for hygiene reasons.
Thank you, Lucy x